Shipping and Returns
Please ensure that the billing and mailing address match, we will only ship to the billing address of the card holder.
Due to the COVID-19 Pandemic, the shipping and handling process has been extended 5-7 business days.
Processing
Our aim is to process all orders within 2-3 business of receiving your order. In the unlikely event that this is not possible, for example the product that you desire is on "back order", we will email you as soon as we receive your order to advise you of the delay.
All orders placed after 12 p.m central standard time will begin processing the following business day. We do not process or ship order on weekends and holidays.
SHIPPING AND HANDLING
Snooty Girl ships all orders via USPS postal service.
Once your order is shipped you will receive a confirmation email containing your tracking information.
For standard/priority shipping please allow 3-5 business day from ship date to receive your order. You will have an estimated arrival date.
For Express/Overnight shipping Please email us at info@snootygirlhair.com call our customer service line at 713-924-7015 before your initial purchase.
We are not responsible for any shipping delays.
NOTE: Please provide us with a detailed and correct mailing address. P.O. Box address will not be accepted
The risk of loss would be passed to you in the event the shipping address provided during checkout was incorrect. If you notice your shipping address is incorrect please contact us immediately.
Snooty Girl is not responsible for packages that are lost or stolen. A signature will be required upon delivery(Absolutely no exceptions).
Exchange and Refund Policy
At Snooty Girl we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged at our Houston Store. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:
Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked out, cut, removed from the weft or chemically processed including perming relaxing or coloring) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, cutting, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Custom Colored orders and Custom Wigs are final sale. No Refund. No Exchanges. No Exceptions.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. If the value of the new products are greater, you are responsible for the difference.
* In the Rare Occurrence of a product defect, the policy will be as follows: There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact a Snooty Girl representative at 713-924-7015 and notify them of their issue or concern. The customer will also be required to submit a written complaint on a form that will be provided to them by Snooty Girl. Note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Snooty girl verifies and agrees that the product is defective in any way, Snooty Girl will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Snooty Girl will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If Snooty Girl does not validate the product defect issue, we will return your product with care instructions and suggested products.
For further information, please contact us at info@snootygirlhair.com or call our customer service line at 713.924.7015
