Shipping and Returns
Please ensure that the billing and mailing address match, we will only ship to the billing address of the card holder.
SHIPPING AND HANDLING
Snooty Girl using USPS (priority mail).
Regular/Priority Shipping in the United States is $20.00 (flat rate). The total shipping amount charged includes insurance and an online tracking number. Shipping confirmation and your tracking number will be emailed to you once your order ships. A flat Rate of $55.00 will be charged for Non-Domestic (outside of the United States) Shipping and handling. For quality control, all priority orders will be processed within 2-5 business days of receiving payment.
United States Orders with priority shipping and handling require 3–5 business days for delivery after it ships from our facility.
Our aim is to process all orders within 24-72 business hours of your payment being received. In the unlikely event that this is not possible, for example the product that you desire is on "back order", we will email you as soon as we receive your order to advise you of the delay.
For Express/Overnight shipping Please email us at firstname.lastname@example.org or call our customer service line at 713-924-7015 before your initial purchase. NOTE: Upon purchase, please provide us with a VALID EMAIL ADDRESS, We'd love to stay in touch with every customer! Besides, your shipping confirmation and tracking information will be sent to your email address. NOTE: Please provide us with a detailed and correct mailing address. P.O. Box address will not be accepted.
The risk of loss would be passed to you in the event the shipping address provided during checkout was incorrect. If you notice your shipping address is incorrect please contact us immediately.
Snooty Girl is not respsonsible for packages that are lost or stolen. A signature will be required upon delivery(Absolutely no exceptions).
Exchange and Refund Policy
At Snooty Girl we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged at Houston Store. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Items may be exchanged under the following conditions:
Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored. Click here to start your request
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an Snooty Girl representative at 713-924-7015 and notify them of their issue or concern. The customer will also be required to submit a written complaint on a form that will be provided to them by Snooty Girl. Note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If All Virgin Hair verifies and agrees that the product is defective in any way, Snooty Girl will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Snooty Girl will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $15 credit towards another shipping option. If Snooty Girl does not validate the product defect issue.
For further information, please contact us at email@example.com or call our customer service line at 713.924.7015