Shipping FAQ

After your order is processed and packaged and received by usps, you will receive your order within 3-5 business days. This time can be extended if there are shipping delays.

After your order is processed and packaged for shipping, you will receive your tracking information.

We currenlty use usps for all US shipping.

We do offer local pick up at our houston salon. Choose local pick up at the time of checkout.

Once your order is placed you will receive an itemized confirmation to your email. When you receive your package, an itemized packing slip will be included. It is recommended to compare the contects of your package to the packing slip/order confirmation to cofirm your order. If you there is an issue with your order please contact us immediately. If after hours, click here to process your return and we will contact you immediately

Once your order is packaged for shipping, you will receive an email with your tracking number. You may click the tracking button in the email or click here

Yes, contact us immediately to process your address change or correction. If your order has been shipped, additional carrier fee's may apply.

We currently don't ship internationally. You may join our email list to be notified when international shipping has been added.

Use this text to answer questions in as much detail as possible for your customers.

Order Changes

If your order has shipped we are unable to make changes. If you order is still processing, contact us immediately for changes.

Returns and exchange

If you are missing items from your order please contact us immediately, if after hours you may email us at returns@snootygirlhair.com